Return Policy

Palbee Return Policy

This Return Policy explains when products purchased from Palbee may be returned and what customers should do before sending an item back.

Your rights under the Australian Consumer Law are not excluded or limited by this policy.

5.1 Perishable Products

For food safety, hygiene and product-quality reasons, Palbee generally cannot accept change-of-mind returns for perishable products including:

1. fresh meat;
2. poultry;
3. chilled products;
4. frozen products; and
5. other perishable foods.

This does not affect your Australian Consumer Law rights where a product is faulty, unsafe, incorrectly supplied or otherwise fails an applicable consumer guarantee.

If there is an issue with a perishable product, please contact Palbee promptly rather than returning the product without instructions.

5.2 Non-Perishable Products

For an eligible non-perishable product, please contact us at:

sales@palbee.com.au

before returning the item.

Where Palbee agrees to accept a voluntary change-of-mind return, the product should generally be:

1. unused;
2. unopened where applicable;
3. in its original packaging;
4. in resalable condition; and
5. accompanied by proof of purchase.

Acceptance of a voluntary change-of-mind return remains subject to the nature and condition of the product.

5.3 Hygiene and Safety Restrictions

For hygiene and safety reasons, certain products may not be eligible for a voluntary change-of-mind return after they have been:

1. opened;
2. worn;
3. used;
4. damaged after delivery; or
5. removed from protective packaging where hygiene considerations apply.

These restrictions do not override any mandatory rights relating to faulty or non-compliant goods.

5.4 Faulty Products

If a non-perishable product is faulty, unsafe, incorrectly supplied or otherwise does not meet an applicable consumer guarantee, please contact us.

Proof of purchase may be requested.

Where required under Australian Consumer Law, Palbee will provide an appropriate remedy and will deal with reasonable return costs as required by law.

Return Policy | Palbee Australia

Learn about Palbee’s return policy for perishable and non-perishable products, change-of-mind returns and faulty goods under Australian Consumer Law.

5.5 Contact Us Before Returning an Item

Please do not send a product back to Palbee without contacting us first.

Contact:

sales@palbee.com.au

Please provide your order number and details of the item and reason for the proposed return.

Where a return is appropriate, we will provide relevant return instructions.