Privacy Policy

Palbee Privacy Policy

Palbee respects the privacy of our customers and is committed to handling personal information responsibly.

This Privacy Policy explains the types of information we may collect when you browse the Palbee website, create an account, purchase products or communicate with us, and how that information may be used and protected.

3.1 Information We May Collect

When you browse our website, register an account, place an order or contact Palbee, we may collect information such as:

1. your name;
2. email address;
3. telephone number;
4. billing address;
5. delivery address;
6. account information;
7. order and transaction history;
8. customer service communications;
9. website usage and device information; and
10. marketing preferences.

The information collected may depend on how you interact with our website and services.

3.2 Payment Information

Transactions made through Palbee are processed through secure payment systems.

Palbee does not keep customers’ bank details.

For your security, you should not provide or share your banking information directly with any Palbee sales representative or unauthorised person.

Payment processing may be handled by third-party payment service providers according to their applicable terms and privacy practices.

3.3 How We Use Personal Information

We may use personal information where reasonably necessary to:

1. process and fulfil customer orders;
2. arrange product delivery;
3. communicate about purchases or delivery;
4. provide customer support;
5. manage customer accounts;
6. process returns, refunds and other customer requests;
7. improve our website, products and shopping experience;
8. maintain business and transaction records;
9. help identify or prevent fraudulent transactions;
10. meet applicable legal and regulatory obligations; and
11. send promotional communications where permitted.

3.4 Sharing Personal Information

Where reasonably necessary to provide our products and services or operate our business, Palbee may share relevant information with third-party service providers.

These may include:

1. delivery and courier providers;
2. payment processors;
3. website and e-commerce service providers;
4. IT and hosting providers;
5. professional advisers; and
6. government or regulatory authorities where required by law.

We aim to disclose only information reasonably necessary for the relevant service or purpose.

Palbee does not sell customer personal information to third parties for unrelated marketing purposes.

3.5 Cookies and Website Technologies

The Palbee website may use cookies and similar technologies to support website functionality and improve the online shopping experience.

These technologies may be used to:

1. operate essential website features;
2. remember customer preferences;
3. maintain shopping-cart functionality;
4. understand how visitors use the website; and
5. improve website performance and customer experience.

Your browser may provide options for managing or disabling certain cookies.

Disabling cookies may affect the functionality of some parts of the website.

3.6 Information Security

Palbee takes reasonable steps to protect personal information against:

1. misuse;
2. interference;
3. loss;
4. unauthorised access;
5. unauthorised modification; and
6. unauthorised disclosure.

However, no internet-based website, electronic storage system or communication method can guarantee absolute security.

Customers should also take reasonable precautions to protect passwords and account information.

3.7 Access and Correction

You may contact Palbee to request access to personal information we hold about you or to request correction of inaccurate information, subject to applicable Australian law.

We may need to verify your identity before responding to certain privacy requests.

3.8 Marketing Communications

Where permitted, Palbee may use customer contact information to provide promotional or marketing communications.

Where an unsubscribe option is provided, you may use it to stop receiving relevant promotional communications.

Transactional communications relating to orders, accounts, customer service or other necessary business matters may still be sent where appropriate.

3.9 Changes to This Privacy Policy

Palbee may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable requirements.

The current version will be published on our website.

Privacy Policy | Palbee Australia

Learn how Palbee collects, uses, protects and shares customer information when you browse our website, create an account, place an order or contact us.

3.10 Privacy Enquiries

For privacy-related questions, concerns, access requests or correction requests, please contact:

Palbee

Customer Support: sales@palbee.com.au

Website: www.palbee.com.au

ABN: 31 926 819 450

Australia