Cancellation Policy

Palbee Order Cancellation Policy

We understand that customers may occasionally need to change or cancel an order.

Because we aim to process and prepare orders efficiently, please contact us as early as possible if you need to request a cancellation.

6.1 Cancelling an Order

If you wish to cancel an order, please email:

sales@palbee.com.au

as soon as possible after placing your order.

Please include your order number and cancellation request.

Palbee will make reasonable efforts to accommodate cancellation requests where the order has not yet been prepared, packed or dispatched.

Submitting a cancellation request does not guarantee that cancellation will still be possible if processing has already begun.

6.2 Fresh Meat and Poultry Orders

Fresh meat and poultry may be specially cut, portioned, packed or otherwise prepared specifically for an individual customer’s order.

Once preparation of a customised or perishable order has commenced, Palbee may be unable to accept a cancellation requested solely because the customer has changed their mind.

Customers ordering fresh meat are encouraged to review product selections and quantities carefully before submitting the order.

6.3 Frozen and Chilled Orders

Frozen and chilled products may require temperature-controlled packing and special delivery arrangements.

Once a frozen or chilled order has been packed for temperature-controlled delivery or has entered the delivery process, cancellation may no longer be possible.

6.4 Dispatched Orders

An order that has already been dispatched generally cannot be cancelled as a change-of-mind cancellation.

If there is an issue after your order has been delivered, please refer to the Palbee Refund Policy and Return Policy, or contact customer support.

Nothing in this cancellation policy affects any rights available to you under Australian Consumer Law.

6.5 Cancellation by Palbee

Palbee may occasionally need to cancel all or part of an order where circumstances include:

1. a product becoming unavailable;
2. payment being unable to be processed;
3. an obvious pricing or listing error;
4. delivery being unable to be reasonably completed; or
5. another circumstance preventing us from fulfilling the order.

Where Palbee cancels all or part of a paid order, we will refund the amount applicable to the cancelled products together with any additional amount required by law.

Order Cancellation Policy | Palbee Australia

Learn how to request an order cancellation from Palbee and when fresh meat, chilled, frozen, prepared or dispatched orders may no longer be cancellable.

6.6 Contact for Cancellation Requests

Please contact:

Email: sales@palbee.com.au

Include your order number and contact details so that we can identify your order quickly.